All items must be returned within 14 days of receipt of the goods and the returns/exchange form (delivered with the goods) completed and returned. We will give you a full refund or exchange within 28 days of you returning the items.
Please note that items must be returned new, unused and with all garment tags still attached. In addition, items must be returned in their original, undamaged JANE CARR box or canvas tote as this is considered part of the product. We are unable to accept merchandise that is not received in the above specified conditions. Furthermore, to ensure that your return is adequately protected in transit, we recommend you send your items back to us in the original packaging provided. All items must be returned in an unworn (resalable) and unwashed condition with the correct invoice.
We strongly recommend you obtain a free 'Certificate of Posting' from the Post Office, as we will not accept responsibility for parcels lost in transit. For complete peace of mind you could consider sending the goods Recorded Delivery, but we regret we cannot refund this charge.
If you cancel your order within the 14 days we will give you a full refund or exchange within 28 days of you returning the items. All undamaged, correctly returned products will be credited to the original purchaser's credit card including sales taxes for all EU country shipments excluding shipping charges. International customs duties, shipping costs and sales taxes are non-refundable for shipments outside the European Community (EU).
We will reimburse any reasonable costs you incur in returning the following items to us: items we delivered to you in error; items which were damaged upon delivery or are defective or incorrect;
You will be responsible for the costs of returning items to us in all other circumstances.
Exchanges and customer returns should be sent to the following address:
JANE CARR 4 The Church Hall, Little Edward Street (Off Redhill Street), London UK
If you have received an item from JANE CARR as a gift you may return it for an exchange only.
Please follow the same procedure for Returns. However if the products you return are faulty, incorrect or damaged in transit, we will refund you the cost of the return postage, as well as the goods and your original postage and packaging charge. (Please keep a receipt for the return postage).